1. Data Protection Statement

    Preamble

    This data protection statement provides information on how Municipality of Vari Voula Vouliagmeni (hereafter referred to as “VVV” or “we”) processes the personal data that is collected when you use the website and mobile applications that Municipality of VVV operates.

    It aims to tell you what information we collect, why we collect it and your rights in this regard.

    By using a VVV website or mobile application, you agree to the processing of your data in accordance with the provisions of this declaration.

    For our part, we are committed to handling your personal data responsibly. We therefore comply with the legal requirements of the Greek Data Protection Organization, the Ordinance on the Federal Data Protection Act (OLPD), the Telecommunications Act (LTC) and the other provisions of Greek data protection law. We will also comply, where applicable, with the provisions of the EU General Data Protection Regulation (GDPR) regarding the personal data of users.

    Please note that the information below may be reviewed and modified from time to time as long as you use our Platform. We therefore recommend that you regularly consult this data protection declaration.

    1. Who is responsible for data processing?

    The party responsible for processing your data is:

    Municipality of Vari Voula Vouliagmeni, Konstantinou Karamanli 18, 16673, Athens, Greece

    1. What is the extent of the data collection?

    Personal data is any information about a person that identifies them, such as e-mail addresses, date of birth, password, and payment information.

    We collect and process personal data in different ways and at different times. Schematically, we may collect information that you provide to us directly, such as when you create or modify your user account or subscribe to our newsletter. We also collect information that you provide that is generated when you interact with our Platforms, including location, usage and device information. We may also receive information that third parties share with us about you.

    Depending on the website or mobile application, we will collect and process personal data about you, including:

    2.1 Personal data provided by you

    We collect the data you provide to us, including personal data related to your account and profile, content you post on our Platform, information about services that you have ordered or rendered through use of our Platform, your communications with our Platform, and the data you give us in the course of surveys or contests.

    Data about your account and profile: For example, we collect data when you create or modify your user account (e.g., last name, first name, email, address, phone number, username, payment information or banking information). Once your account is created and/or approved, you can choose or be required to provide additional information as part of your profile.

    Data relative to billing and payments: Within the framework of your use of our Platform, you may provide us with certain payment information, such as your credit card number, the expiration date of your card, your security code, and your bank details.

    Surveys, contest and newsletter: If you participate in surveys, contests or promotions offered by VVV or if you subscribe to our newsletter, personal data that you have provided will be collected.

    Criminal data: Violations of the rules of the road and other standards of a criminal nature may result in issuance of a ticket or the opening of criminal proceedings. VVV could receive data relative to commission or suspicion of commission of such acts.

    1. Data created when using the Platform (automatic collection)

    Municipality of VVV collects data relative to your use of the Platform and the services it offers, including your search history and Services ordered or rendered, the pages you visit, the date and time of your visit, and during use of browser extensions, the content of third-party sites on which you react. VVV also collects information from your device about your use of the Platform, such as browser type, device type, browser language, IP address, mobile operator, unique browser ID, the device, the location, as well as the requested URLs and the return URLs. The following may be included:

    Communications: When you have exchanges with VVV, (by email, phone, SMS, via the Platform or otherwise) and when you use the Platform to communicate with other people, a copy of your exchanges is kept by VVV.

    Content of your publications: VVV collects the data and content that you submit or post on the Platform (e.g., opinions and comments).

    Data relating to the Services: We collect information about transactions related to your use of our Platform, including the types of services you have ordered or provided, the details of your orders, information about performance of the Services, the date and time of delivery of the Services, the trip, the distance travelled, the amount billed and the method of payment.

    Geo-positioning data: When using certain features of the Platform, we may collect information about your approximate or specific location, or that of your Vehicle during the duration of an Assignment, as determined by data such as your IP address or the GPS of your mobile device or that of a third party. Most mobile devices allow you to control or disable the use of location services in applications from the device settings menu.

    Statistical data: As part of your use of the Platform, we collect information about your interactions with the Platform, such as your pages or content viewed, your searches, bookings you have made and any other type of action on the Platform.

    1. Personal data of third parties

    We collect personal data provided by third parties, including data from other platforms, publicly available data, data from other users of our Platform, data from our partners, and third-party sites.

    For example, if you link, associate or connect your Account to a Service provided by a third party (e.g. Google, Facebook, WeChat), the service provided by the third party may send us information, such as information about your registration and to your profile of the service in question. This information varies and is controlled by the third-party service or depends on the permissions you have passed to this service through the related privacy settings.

    VVV may combine data obtained from all these sources with other information in its possession.

    1. What is the purpose for the data processing?

    We use the personal data we collect about you for specific purposes only, including but not limited to:

    • to manage the contracts that users of the Platform establish with each other or with VVV and to fulfil other contractual or legal obligations
    • to provide the requested information and services
    • to check the access authorization and administer the corresponding user account (if it exists)
    • to put you in contact with other users of the services offered by our Platform
    • to send you information about the Services available, ordered or provided (for example, booking confirmations) by email, SMS or any other means of communication
    • to collect your payments or send you the sums collected on your behalf
    • for management of the customer relationship
    • for marketing purposes
    • for the configuration and improvement of offers and products to meet needs
    • for assessments of individual user behaviour
    • for the dissemination of targeted advertising
    • to guarantee the quality of services offered via the Platform
    • to improve and optimize the VVV website and applications
    1. Who has access to your data?

    In principle, we only send your personal data to third parties if we have your consent or if there is a legitimate interest on our part.

    In addition, we may transmit data to third parties if we are required to do so by law or by an enforceable administrative or judicial decision.

    For example, within the framework of use of the Platform, some of your information is passed on to other users of the Platform, through your public profile or as part of the process of booking and providing services proposed via the Platform and which are available to you.

    In addition, we may send your personal information to third parties for the purpose of using technical or organizational services that we need to achieve the aforementioned goals

    or for other aspects of our commercial activities. As a rule, these service providers are mandated as subcontractors and must respect our instructions when processing the personal data of the users of our online service offerings.

    Before sending personal data to third parties or subcontractors who are headquartered outside of Greek territory or the EU or EEA countries, we verify that the recipient offers an adequate level of data protection or that we have the consent of our users.

    Selling of data to third parties is expressly excluded.

    1. What are your rights regarding your personal information?

    You are allowed at any time to assert your data protection rights. In particular, you are entitled to request information about your personal data saved, have it corrected or completed, object to processing of it or require that it be eliminated. Elimination does not include data that we must retain for administrative, legal or security purposes. In number 13 below, you will find the details of the services to be contacted in writing.

    1. How long do we retain your data?

    We retain your personal data for as long as it is deemed necessary or appropriate to ensure compliance with applicable laws or as long as it meets a need for the purposes for which it was collected.

     

    However, please note that certain data must, according to the law, be kept for a specified period. Such data must therefore remain on file with us until these deadlines expire. We block this data in our system and only use it to comply with legal guidelines.

    1. How do we protect your personal data?

    We have the technical and organizational means to guarantee the security of your personal data. Thus, we are able to protect your session data and personal data against the risks of unauthorized and illegitimate processing and/or against the risk of loss, modification, disclosure or unintentional access. You must be aware, however, that the transmission of information via the Internet and other electronic means of communication poses certain risks to security and that we cannot assume any guarantee regarding the security of the information transmitted by these channels.

    We take the appropriate technical measures, taking into account the state of the art, the costs of implementation and the nature, scope, circumstances and objectives of the data processing, as well as the difference and the seriousness of the risks for rights and freedoms and organizational measures, to ensure a level of protection adapted to the risk.

    We also take our own internal data protection very seriously. Our employees and the service providers we mandate are bound by an obligation of confidentiality and respect of the legal provisions of data protection.

    Access to personal data is only granted to the extent necessary.

    1. How do we use Cookies?

    Cookies help, among other things, to make your use of our website, as well as our applications, easier, more enjoyable and more useful. Cookies are information files that your web browser automatically saves to your device's hard drive when you visit our website.

    For example, we use cookies to recognize you as a registered user without you having to log in again each time.

    Most of the cookies we use are automatically deleted in your computer or mobile device at the end of the browsing session. For example, we use session cookies to record your language selections, as well as to facilitate your browsing when you continue your Internet session on multiple pages.

    In addition, we also use temporary or permanent cookies that remain stored on your computer or mobile device beyond the end of the browser session. At each new visit, your favourite data and settings will be recognized automatically. They serve to make the use of our Platform more user-friendly, efficient and secure. Moreover, they allow you to receive selected information on the page viewed based on your interests.

    Most web browsers accept cookies automatically. However, you can configure your browser so that no cookie is stored on your computer or so that you receive a warning message when a new cookie arrives.

    You can find more information about this in the settings options of your browser.

    Disabling cookies may result in your browsing and use of our Platform being limited.

    1. How do we use log data?

    When using web sites or mobile applications, Web servers record impersonal usage data (called “log files”).

    Log files provide information on your IP address, the last visited site, the browser used, the date, the time, and the requested file.

    We evaluate this impersonal usage data to detect trends, compile statistics to improve functionality of the Platform, or better tailor our services to the needs of the Platform's users.

    1. How do we use social network plug-ins?

    We use plug-ins of the social networks. Plug-ins allow you to place bookmarks on these pages and share these bookmarks with other social network users.

    If you interact with plug-ins, by clicking a “Like” button on Facebook or by posting a comment, for example, your browser establishes a direct link with the servers of the social network.

    It is, thus, possible to send the social network data concerning your visit to the Platform. Depending on the circumstances, this data may be assigned to your user account on the social network (for example, Facebook or Twitter account). If you have approved this feature with the social network, the social network may also send VVV personal data (name, surname, email) from your user account.

    You can find information on the collection and use of data by third-party providers in the corresponding social networks guidelines regarding data protection.

    1. How do we use our website analysis tools and marketing services?

    To analyse visitation of the Platform, we use techniques called tracking technologies. These are Web analysis tools that allow statistics and graphs to be created on the use of our Platform.

    The usage data collected for this purpose is sent to a specific server that may be domiciled abroad according to the provider of the web analyser.

    We use Google Analytics for this purpose. The recorded data is transferred with the abbreviated IP address, which prevents any possibility of identification of particular devices. Its server is in the USA.

    The information is processed in order to evaluate use of the Platform, to compile for VVV, for example, reports on activities related to the Platform, and to provide other services related to use of the Platform.

    If other analytical tools are used, the data collection procedure applied will be basically the same.

    1. What is our policy regarding the processing of data concerning minors?

    In order to create an account, the user must be of age.

    As a result, we do not knowingly collect personal information from anyone under the age of 18.

    1. How to contact us?

    In case you wish to exercise your rights relating to your personal data or if you have any questions or concerns about the way it is processed, you can contact us by email at support@brainbox.gr

    You can also send your request to the following postal address:

    Konstantinou Karamanli 18, 16673, Athens, Greece

Terms of use